Shell in Le Roy (805 S Hemlock St)

Greta place and everyone is so nice

A great new station, friendly

Not a winner. I avoid it!

Bad Customer Service ! Don't Even Let the Customers use the Public Bathroom

They recently switched from Mobile to Shell pumps. Our first attempt was very frustrating despite being Shell rewards customers. My wife’s car was on one side of the pump and mine on the other. The screens just had a small yellow Welcome circle at the top. (We didn’t notice until much later that some other pumps had ads displaying.) Pressing the screen and keypad repeated failed to get a response. After a minute or so each finally displayed buttons for Credit, Rewards, and maybe Cash. (Tip: Use the Credit button if your non-Shell credit card is registered for Fuel Rewards discounts.) Other problems occurred including a strange “Pump is not dispensing. Please try again” message that offered no way to try again. Waiting 30 seconds or so seemed to be all that it was looking for. After we finally got them pumping, I described the problems to the cashier but got no indication that she took me seriously. Another cashier overheard and suggested that the pumps misbehave when it gets cold. It w